Returns & Exchanges
MAKING A RETURN?
Contact oswaldo@rockentry.com with your full name and order# to get your return process started.
PACKAGING REQUIREMENTS:
- Shoes: Must not show any signs of chalk or wear, and returned with original shoe box in its original condition. Shoes returned used and/or missing original hang tag are non-refundable and will receive no refund or store credit.
- Please include a note with your full name and order# inside the package.
REFUND OPTIONS:
- Refund: receive refund back to your original payment method, excluding shipping.
- Exchange: To make an exchange, please simply return the item and re-order the correct item/size.
ITEMS NOT ELIGIBLE FOR REFUND:
- Returns received after 30 days of the original purchase date.
HOW TO MAKE YOUR RETURN:
- Place your item(s) (in unworn condition and with tags attached and in its original packaging) in a securely sealed shipping package. Please include your completed return form with your items. If you are not able to locate your order number, please contact us at oswaldo@rockentry.com
- Send it off. Be sure to obtain a tracking number from whichever carrier you choose to use! Please be aware that all shoes ordered from rockentry.com must be mailed back to the MadRock warehouse or dropped off at the Mad Rock HQ storefront.
Mail your return to:
MAD ROCK RETURNS DPT
12810 E Florence Ave.
Santa Fe Springs, CA 90670
Return your package via the US Postal Service, UPS, or FedEx. Again, be sure to obtain a tracking number. Be aware that giving your package to a collection/drop box, driver, or your residential mailbox may add additional transit time and cause delays in processing your return.
Please allow 5 to 10 business days for package transit, plus an additional 3 to 5 business days for processing after receipt at our Fulfillment Center. We'll email you once we process your return.
Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.